You’ve got years of kids’ games, vacations, and grandkid pictures sitting on a phone, and one day you need them on the computer. Maybe you’re making a photo book, clearing space, or just want a real backup that isn’t only in the cloud. Folks around Strasburg, Bennett, Byers, and the rest of the I-70 corridor call me about this all the time, and the good news is you don’t need fancy software.
Here’s how to move photos from an iPhone or Android to a Windows 10 or Windows 11 PC, what usually goes wrong, and how to keep those pictures safe after they land.

Pick your method
- USB cable + Windows Photos app — best when you want a full copy on the PC.
- Google Photos or iCloud in a browser — best when the originals already live in the cloud.
- Phone Link (Android) — handy for recent camera shots and screenshots without digging for a cable.
Method 1: USB cable and the Windows Photos app
Microsoft’s Photos app can import from both iPhone and Android. You need a cable that actually carries data (some cheap charge-only cables won’t), and the phone must be unlocked.
- Unlock your phone and plug it into the PC with a USB cable.
- On an iPhone, tap Trust or Allow if it asks, and enter your passcode. On an Android, pull down the notification shade and set USB to File transfer, MTP, or Transfer photos (wording varies by brand).
- On the PC, open the Photos app from the Start menu.
- Choose Import, then pick your connected device.
- Select the photos and videos you want, choose a folder (Pictures is fine), and import.
Give it a few minutes on a big library. When it’s done, open the destination folder and spot-check a few pictures before you delete anything from the phone.
iPhone extras that trip people up

- Install Apple Devices from the Microsoft Store first. Apple says this is the starting point so Windows can talk to the iPhone. (Older PCs that already have iTunes usually already have the driver.)
- iCloud Photos: If Optimize iPhone Storage is on, some originals live in iCloud, not on the phone. A cable only copies what’s on the device. Download originals on the phone first, or use iCloud for Windows / icloud.com/photos to get them on the PC.
- HEIC photos: Newer iPhones often save .HEIC files. Install HEIF Image Extensions from the Microsoft Store so Windows can open them. Or on the iPhone go to Settings → Camera → Formats → Most Compatible for future shots in JPEG.
Method 2: Download from Google Photos or iCloud
If your phone has been backing photos up to Google or Apple already, you may not need a cable at all.
- Google Photos: On the PC, open photos.google.com, sign in with the same Google account as the phone, select albums or photos, and download. Watch your free 15 GB — Gmail, Drive, and Photos share it, which is why people hit Gmail storage full warnings.
- iCloud Photos: Install iCloud for Windows from the Microsoft Store, sign in, and turn on Photos, or download from icloud.com/photos in a browser.
Method 3: Phone Link for recent Android photos
On Windows 10/11 with an Android phone (Android 7 or newer), Microsoft’s Phone Link app can show recent camera photos and screenshots without a USB cable. It’s great for “I just took this and need it on the PC now,” not for dumping ten years of vacation albums. Set it up from the Phone Link app in the Start menu and follow the on-screen pairing steps.
Quick File Explorer trick
After the phone is connected and unlocked, open File Explorer → This PC. You should see the phone. On many Androids you’ll find photos under Internal storage → DCIM. On iPhone it’s often Apple iPhone → Internal Storage → DCIM with folders like 100APPLE. You can drag folders straight to Pictures. This is handy when you only need one trip or one month.
When Windows won’t see the phone
- Try a different USB port and a known data cable (not charge-only).
- Unlock the phone again and re-tap Trust / File transfer.
- Restart both the phone and the PC, then reconnect.
- For iPhone, confirm Apple Devices is installed; for Android, try another cable or a USB-C hub that supports data.
- If the PC sees the phone but import is empty, check whether photos are only in the cloud (iCloud Optimize Storage or Google Photos backup with free-up-space turned on).
After the transfer: actually back them up
A folder on the PC isn’t a backup if the hard drive dies. Once the photos are on the computer, turn on Windows File History or copy them to an external drive you keep unplugged most of the time. If File History has been quiet lately, here’s how to check that Windows File History is really backing up.
Want a hand moving the family photos?
If you’d rather not risk a half-finished copy or a phone that won’t show up, I can come to you or remote in, get the photos onto the PC, and set up a simple backup so you’re not relying on one device. I’m Carl, a real person in Strasburg, and I help home users and small businesses all along the I-70 corridor. Call or text 720.281.4990.
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